Return Policy
All returns must be properly packaged to
prevent damage and be returned within 30 days to the correct address postage
paid. If you feel the item is defective put a note in the package with the item
describing the defect. If the item is found to be defective we will repair or
replace the item and return it to you or refund the full purchase price.
Shipping and processing fees are not refundable unless the item is found to be
defective.
Normal wear and tear is not a defect. Neither is damage caused by your dog
chewing on it, backing your car over it or damage caused by, washing it in the
tub, pouring soda over it, baking it in the oven or any use for which it was not
constructed. Worn out leather, as in shutting the strap in the car door and
dragging the bag 20 miles is not normally considered a defect.
If something like this does happen you can return the item for repair. I
want the entire experience of owning something I made enjoyable - I may not charge
you for the repair depending on how serious the damage. I will, for sure,
charge you for the repair the second time your dog chews on the leather. You
will be charged for return shipping in most cases.
Worn out zippers and zippers damaged by improper use are not considered
defective. I will replace them for the minimum repair charge and shipping costs
if they are at the end of their normal life. I will replace them for free if
they appear to have failed prematurely because of improper installation.
Including a check for the same amount it costs you to ship the item plus the
minimum repair charge will speed up the return of your repaired item.
It is your responsibility to determine that any product made by Nittany Leather
is suitable for your use.
I cannot accept responsibility for suitability of a product for any use,
especially when that product was made to your specifications. Any custom order
is to be considered a prototype - this includes, but is not limited to, cases that are longer
or shorter than the
normal length (31-1/2" inside depth), a custom configuration (I had a guy ask me
to make him a 20 shaft case for transporting repairs), custom tooling,
embossing, engraving, staining, painting, non-standard hardware, etc. In the
event that your are not satisfied with your purchase, feel free to return any
non-custom case for a full refund. In all cases my liability is limited to the cost of any repair and
shipping charges.